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Free shipping on orders over $100 Canada-wide. Free shipping on orders over $100 Canada-wide.

Return Policy

RETURNS POLICY

Overview

Items may be returned within 15 days for a refund if they are unused, undamaged, unaltered, and in their original packaging. 

Non-Returnable Items

Modified / sized items are final sale.

Return Process

To begin your return, contact info@janinas.com with a description of your concerns, a copy of your order receipt, and any applicable photos/information describing the issue. If your item qualifies for a return, you will receive a Return Authorization number, which will need to be included in with your shipment. Our staff will provide you with full instructions during the return process.

Please DO NOT send your purchase back to us without contacting us first. We will not accept returns without a Return Authorization (RA) number.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Depending on where you live, the time it may take for your exchanged product to reach you may vary.